Refund policy
Shipping
Cash Pulse
We keep shipping simple and honest. Orders are fulfilled by our China / overseas fulfillment partner, not from a US warehouse unless a product page specifically says otherwise.
Processing and delivery
- Please allow 1–4 business days for order processing and dispatch.
- Typical delivery is 7–25 days after dispatch. This is an estimate, not a guarantee; actual timing can vary by destination, carrier, customs, weather, holidays, and other events outside our control.
- Tracking is provided when available and is sent or added to your order once the parcel ships. Some tracking events may take a few days to appear after dispatch.
- Faster shipping options are offered only when they are actually shown and priced at checkout. Please review the estimated delivery window before placing your order.
- We do not claim US shipping, US warehousing, or two-day delivery unless that option is specifically available for the item and shown at checkout.
Address and delivery issues Please enter your full, accurate delivery address at checkout. If an order is returned because of an incomplete or incorrect address, we will work with you on the available options; additional postage may apply.
If your order appears delayed, first check the tracking link for the latest carrier scan. If the tracking has not updated for several days or the typical delivery window has passed, contact us through the Cash Pulse contact form with your order number so we can investigate with the carrier or fulfillment partner.
Customs processing, import charges, or other destination-country fees may apply in some locations. If applicable, those charges are the customer’s responsibility unless the checkout or product page states otherwise.
Shipping-delay FAQ
- My tracking has not moved. What should I do? Tracking can pause between carrier scans or while a parcel transfers between networks. Give it a few business days, then contact us if there is still no update.
- It has been more than 25 days since dispatch. Contact us with your order number and tracking information. We will check the shipment status and explain the available next step.
- Can I get a refund because delivery is slower than expected? Please contact us after the stated delivery window has passed. We review the tracking and order status before determining the appropriate resolution under our Refund / Returns Policy.
- Can I upgrade to overnight or two-day shipping? Only if a faster option appears at checkout for your destination. We do not promise free overnight worldwide returns or delivery.
- Why does the parcel show an overseas origin? Cash Pulse uses an overseas fulfillment partner for these products. We do not represent that they ship from the United States unless the listing clearly says so.
Questions For order-specific help, use the Cash Pulse contact form or the customer-service email shown on your order confirmation. Include your order number so we can help without delay.
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Refunds & Returns
Cash Pulse
We want you to receive the item shown on the product page and have a fair way to report a problem. Because these are food-contact kitchen accessories fulfilled internationally, please read the fit, transit, and hygiene terms below before ordering.
Before ordering Check the product photos, variant, pack count, and size measurements before checkout. Air fryer baskets vary even when their quart capacity is similar: measure the inside basket floor and match the shape and dimensions listed on the product page. Capacity labels alone do not guarantee fit.
International delivery is typically 7–25 days after dispatch, with processing and carrier delays possible. A longer transit time within that stated range is not, by itself, a product defect.
Contact window Contact Cash Pulse within 14 days after delivery for a return or issue review. If an item arrives damaged, incorrect, or materially different from the listing, contact us as soon as possible—preferably within 7 days—with your order number and clear photos of the item, packaging, and shipping label.
For an order that has not arrived, contact us after the stated delivery window has passed or sooner if tracking shows a delivery problem. We will review the carrier status and work with the fulfillment partner on the available resolution.
Eligible returns A return may be approved when:
- the item is unused, unopened, and in its original condition;
- the wrong item or wrong variant was sent;
- the item arrived damaged or has a verified defect; or
- the item is materially different from the product page.
Please do not send anything back without written return instructions. Return approval and the return address must be provided first because overseas fulfillment addresses can vary.
For an unused, unopened change-of-mind or size/fit return, the customer is generally responsible for return shipping and any applicable fees. We do not promise free overnight worldwide returns. Use the measurements on the product page before ordering to reduce fit-related returns.
Hygiene and opened products These are food-contact kitchen accessories. For hygiene reasons, opened or used liners are generally not eligible for a change-of-mind, size, or fit return. This does not remove your rights for an item that arrives damaged, defective, incorrect, or materially misdescribed—send photos and we will review it.
Refunds and resolutions After we review the information, we may offer a replacement, partial refund, full refund, or approved return depending on the issue and available carrier evidence. If a return is approved, the refund is issued to the original payment method after the item is received and inspected. Original shipping charges and return postage are not refundable for ordinary change-of-mind returns unless required by applicable law or we sent the wrong or defective item.
Refund timing also depends on your payment provider after Cash Pulse submits the refund. We will not ask you to pay an additional fee to receive an approved refund.
How to contact us Use the Cash Pulse contact form or the customer-service email shown on your order confirmation. Include your order number, a short description of the issue, and photos when relevant. We will reply with the next step and any return instructions.
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